As the core flagship of Ping An Group's health and senior care strategic business segment, the Company aims to build a managed care model with Chinese characteristics. It continued to upgrade its "online, in-hospital, in-home, and in-company" service network and empower full-scenario services through medical AI, providing users with one-stop medical, health, and senior care solutions that are worry-free, time-saving, and money-saving.
Core Businesses Unlock Profit Potential, Accelerating the Development of a China-style HMO Model
In the commercial insurance enablement business, Ping An Good Doctor provides Ping An Group's retail customers with online and offline, one-stop, 24/7, proactive medical, health, and senior care services, helping Ping An Group's integrated finance business enhance the differentiated competitiveness of its products, support customer acquisition and retention, and increase customer value. During the period, first-year premium per new policy of health care customers and home-based senior care customers increased by 1.5 times and 4.6 times, respectively.
Meanwhile, the Company continued to deepen innovation in the insurance + health care synergies, promoting the further integration of membership services and insurance products. For customers with protection products such as critical illness and medical insurance, the Company launched the "An You Hu"(安有護) and "An You Yi"(安有醫) health service plans. For customers with wealth-management insurance products, it established a multi-tiered membership system. For example, under the "Yu Xiang Guo Yi" program designed for high-value customers, the Company developed an integrated traditional Chinese and Western medicine co-management solution featuring one-on-one consultations with Traditional Chinese Medicine masters, personalized conditioning plans, and full-process management and proactive follow-ups by TCM family doctors.
For pension insurance customers, the Company continued to upgrade its home-based senior care service system, introducing three service programs covering health care management, home safety assistance and professional care for seniors. As of the end of the reporting period, more than 240,000 customers were entitled to home-based senior care services.
On the corporate health management side, leveraging differentiated strengths such as professional experience in corporate health management, a global medical service network, global emergency assistance, ...