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Sep 30, 2025 8:10 AM

Bank Of America Uses AI To Deliver Faster, Smarter Advice To Clients

On Tuesday, Bank of America (NYSE:BAC) said it has rolled out a generative AI tool to support its Global Payments Solutions team, which serves over 40,000 business clients worldwide.

The platform, called Ask Global Payments Solutions (AskGPS), was built in-house and trained on more than 3,200 internal documents, including product guides, term sheets and FAQs.

AskGPS is expected to save employees a great deal of time each year while also strengthening advisory services.

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