Quavo is the category leader in end-to-end dispute management software, solving a mission-critical challenge for banks, credit unions and fintechs by streamlining every step of the consumer transaction dispute process. Quavo's solutions enable financial institutions to deliver faster, more transparent, and more reliable dispute resolutions for account holders, helping build trust, strengthen loyalty, and modernize the way institutions engage with their account holders. QFD, the company's flagship solution, automates the intake, investigation, chargeback, recovery, and client communications workflows across all payment methods and dispute types while ensuring regulatory compliance and enhancing the account holder experience.
With Quavo, clients automate ~80% of the tasks and interactions involved in resolving a typical consumer dispute and recapture ~85% of potentially lost disputed funds. These gains are achieved through Quavo's workflow automations, its sophisticated decisioning engine, and a comprehensive library of 3rd party API integrations.
Clients unlock efficiencies while improving outcomes: the average client sees a 37% reduction in write-offs and reduces days to issuing consumer credit from 11 to less than one.
For clients who prefer not to manage disputes in-house or rely on a third-party outsourcer, Quavo offers Dispute Resolution Experts (DRE), a fully managed service offering that combines QFD technology with active management delivered by Quavo's team of ...
