Fixify Secures $25 Million in Series A Funding to Modernize IT Help Desks by Keeping Humans in the Loop

Fixify Secures $25 Million in Series A Funding to Modernize IT Help Desks by Keeping Humans in the Loop

Benzinga
October 23, 2024

ARLINGTON, Va., Oct. 23, 2024 (GLOBE NEWSWIRE) -- Fixify, an innovative AI-powered IT help desk solution provider, announced today that it has closed a $25 million Series A funding round co-led by Costanoa Ventures, Decibel Partners and Paladin Capital Group with participation from Scale Venture Partners. Fixify blends AI together with human experts to empower IT teams to quickly diagnose and resolve issues to enhance the overall help desk experience. The funds will be used to scale its workforce and accelerate product development.

More than 50% of employees avoid using IT help desks due to inefficiencies and poor service, according to findings in Fixify's IT Help Desk Benchmark Report. The report also revealed that almost half of IT tickets are related to software and application issues, followed by password reset requests. Fixify's AI-powered solution tackles the most common IT problems and guides Fixify's human analysts to resolve problems with a personal touch. Fixify also offers real-time sentiment analysis to monitor emotional tone, detect mood shifts and offer suggestions for improving the overall employee experience. By combining AI with human oversight, IT teams can provide faster, more reliable support while helping employees avoid the frustrations and limitations of purely tech-driven support, like chatbots.

"We want people to feel cared for, not handled or ‘resolved' when reaching out to IT for support," said Matt Peters, CEO and co-founder of Fixify. "We understand IT teams are overwhelmed and inundated with tickets. Delays in support slow down staff and are frustrating. Our solution centers around humans, both IT teams and employees, to improve the overall experience for both."

Key Features of Fixify Include:

Keeps Humans in the Loop: It's always a Fixify analyst, backed up by AI and automation, that's talking to every end user to ensure they get the care they deserve.

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