Nice‘s (NASDAQ: NICE) shares have declined 14.2% in the year-to-date period compared with the Zacks Internet-Software industry's growth of 25.3% and the broader Zacks Computer & Technology sector's return of 24.2%.
The underperformance can be attributed to strong competition from other industry players like Five9 (NASDAQ: FIVN), Salesforce and 8X8, who are expanding their portfolio in the CX market.
In June, Five9 announced an enhanced collaboration with Salesforce, integrating AI-powered solutions to enhance customer experiences in contact centers through real-time agent guidance and conversation intelligence.
However, NICE's growing client base and increased demand for its solutions will help the company fend off competition from other industry players who are also fortifying their presence in the CX market.
Nice Price and Consensus
Nice price-consensus-chart | Nice Quote
Can Strong Product Portfolio Aid NICE's Customer Base?
NICE's diverse portfolio, featuring solutions like Actimize, Evidencentral, CXone, and Inform Elite, has been ...
