SAN FRANCISCO, Oct. 02, 2024 (GLOBE NEWSWIRE) -- Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the closing of a series of venture round financings totaling $50 million. General Catalyst, where the company was conceived, led its latest Series C fundraise. Other investors participating include Celesta Capital, Alorica and strategic angels. The company was valued at $500 million post this investment.
"This company is moving at the speed of AI and growing fast," said Andy Lee, Chairman of Crescendo and founder of one of the market's largest service providers who saw an opportunity to reshape a half-trillion dollar industry.
Rather than selling conversational AI software alone, Crescendo created an Augmented AI solution that delivers unrivaled accuracy and quality using humans-in-the-loop. By owning the entire interaction, Crescendo can deliver a superior customer experience quickly by charging customers by outcome, not the industry-standard hourly rate or headcount ...
